Job Summary:

We are seeking a dedicated Collection Agent to join our team. The Collection Agent will be responsible for managing accounts receivable and ensuring timely collection of outstanding debts. This role requires a strong understanding of financial concepts, revenue cycle management, and excellent customer service skills.

Responsibilities:

- Contact delinquent accounts to collect past due amounts from collection queues that include all aging categories.
- Document customer accounts to ensure that all steps are taken to resolve any outstanding balances.

-Liaise with internal departments to address customer billing concerns and resolve payment issues.

-Follow company policies, procedures and collection laws while maintaining a high level productivity
- Updating account information and maintaining accurate records
- Resolving billing discrepancies and disputes
- Utilizing phone etiquette to communicate effectively with customers
- Collaborating with internal teams to address customer inquiries and concerns

Qualifications:

- Previous experience in collections, accounts receivable, or related field
- Familiarity with financial concepts and revenue cycle management
- Strong negotiation and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work independently and meet collection targets
- Experience in telemarketing or customer service is beneficial

Joining our team as a Collection Specialist offers the opportunity to work in a dynamic environment where your skills will be valued. If you have a passion for finance, customer service, and resolving outstanding debts, we encourage you to apply for this rewarding position.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Arcadia, CA 91006 (Required)

Ability to Relocate:

• Arcadia, CA 91006: Relocate before starting work (Required)

Work Location: In person